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SUCCESS STORIES

Explore our Case Studies to see how we deliver tailored solutions that drive growth and efficiency. Discover real results and the impact we create for clients across industries.

I

NearShore Staffing for Salesforce Revenue Cloud Success

Services Provided: Project Augmentation
Length of Partnership: 2.5 years

 

The Challenge
The client, a tech consulting firm, needed to reduce resource costs and improve flexibility for Salesforce Revenue Cloud projects while maintaining high-quality outcomes.

The Solution
FirstChair Services became their NearShore staffing partner, providing skilled professionals across roles such as Advanced Admins, QA Analysts, Developers, and Data Engineers. Our team helped reduce costs, mitigate risks, and align resources with project timelines and goals.

The Results

  • Lower Costs: Flexible staffing reduced overhead until projects began.

  • Increased ESAT: Internal teams avoided late-night offshore collaboration, improving satisfaction.

  • Higher CSAT: End customers enjoyed cost savings and smooth project delivery without time zone hurdles.

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Our ongoing partnership empowers the client to deliver successful projects with happy teams and satisfied customers.

II

Flexible Staff Augmentation for Data Efficiency

Services Provided: Staff Augmentation
Length of Partnership: 1 year


The Challenge
The client needed a scalable solution for data entry on Salesforce Experience Cloud without incurring static costs or losing flexibility.


The Solution
FirstChair Services provided a NearShore staffing model, offering:

  • Salesforce expertise for efficient data entry.

  • Time zone alignment for seamless daytime collaboration.

  • Flexible, on-demand staffing to match fluctuating workloads.

 

The Results

  • Cost Efficiency: Delivered high-quality work at a low cost.

  • Operational Flexibility: Scaled resources as needed without static overhead.

  • Improved Collaboration: Real-time teamwork with cultural alignment enhanced productivity.

 

This partnership allowed the client to focus on their core priorities while trusting us to manage data entry efficiently.

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